Sure, there are many perks to keeping your Business Development Center in house, we won’t deny that. But at the end of the day, it’s all about what best meets your business goals. If you’re looking to increase your ROI and drive more traffic to your sales and service departments, well then we say outsourcing is a no-brainer.
1. Time is money
Workforce management can be a full-time job. If you’re busy training, scheduling, and managing time off for your employees, all while keeping track of call volume peaks, how can you have time to get your job done? When you outsource your service call center, you’ve freed up a large portion of your day to focus on maximizing your profits.
With an in-house call center, it’s important to make sure you can rely on your team to be present and on time. But what do you do if an employee calls in sick, or is out on vacation? Don’t forget about the chance of unexpected car trouble. Scrambling last minute to make sure you have enough agents to cover your calls is something you shouldn’t have to deal with. With an outsourced service BDC, a partner like MOTiiV manages their own team, so that you can rest assured your customers are taken care of.
3. Minimizing labor cost and payroll burden
When you outsource your call center, you no longer have to carry the labor cost and burden of payroll. Many MOTiiV BDC clients pay a minimum of 50% less than what they were paying for their in-house call center. For example, an average monthly labor cost, including payroll burden, of $30,000 could be cut in half when you partner with MOTiiV. Who wouldn’t want to save $15,000 a month?
Our Business Development Center not only saves you money, but offers quality customer service guaranteed to drive more traffic to your sales and service departments for the life of your customer. For more information, visit our Business Development Center.